Haward received ISO 9001:2000 Quality Management System (QMS) certification in December 2007 and AS9100:2004 certification in July 2008. These QMS certifications complement Haward’s established reputation for consistently delivering quality products and services that meet or exceed our customer’s quality and regulatory requirements, while continually improving customer satisfaction and services. We believe this formal quality process will help us improve quality and accuracy, bettering our customer service and efficiency in the process.

We measure on-time delivery performance to our customers based on our promise dates to them, provide ongoing necessary employee training to contribute to our quality effort and strive to achieve 100% customer satisfaction ratings as measured by our customer surveys and report cards.